Broad Shoulders Management was created with a mission to raise the level of service and responsiveness in the property management industry.
We deliver on our promise by focusing on three key customer service components:
We provide responsive, hands-on management. Each unit owner has access to their manager’s phone number and e-mail and we respond to every request received within 24 hours. This action-oriented, responsive approach has helped us develop a strong sense of customer-loyalty. Eighty five percent of our growth has come through referrals from current Broad Shoulders Property Management customers.
We utilize technology wherever possible both to foster community within our Associations and also to allow our customers to quickly and easily conduct Association business.
3. FINANCIAL RESPONSIBILITY:
We have a strict fiduciary duty to our clients and have been successful in lowering operating costs for each Association that has contracted our services. We refuse to receive any type of compensation from any vendors we hire to perform work at our Associations and actively work to lower expenses while maintaining quality.
The above illustrates a few of the traits that we think help to differentiate Broad Shoulders Management from our competition in Chicago. We appreciate your interest in Broad Shoulders and are confident we can exceed your property management expectations.
If you are interested in obtaining a proposal for our management services, please click on the Contact Us button above or email us directly at: [email protected]